Data Deletion Instructions
Inboxxit users and WhatsApp contacts can request deletion of personal data associated with the Inboxxit service. This page is public so Meta, WhatsApp users, and Inboxxit customers can verify the deletion process.
1 Inboxxit Account Deletion
Authenticated Inboxxit users can request deletion through the API endpoint below:
POST /api/v1/users/me/delete-data/
Send {"confirm": true} in the request body. Owners request deletion for the tenant workspace. Non-owner users request deletion of their own user account data.
Deletion requests are audit logged and processed using a soft-delete retention workflow. Soft-deleted records are retained temporarily for security, fraud prevention, billing, legal compliance, and recovery, then purged according to the retention policy in our Privacy Policy.
2 WhatsApp Contact Deletion
If you contacted a business through WhatsApp and your conversation is stored in Inboxxit, ask that business to delete your lead/contact record. You may also email Inboxxit support with the phone number used on WhatsApp and the business you contacted so we can route the request.
To stop WhatsApp messaging immediately, reply STOP, UNSUBSCRIBE, BAJA, or CANCELAR in the WhatsApp conversation.
3 Data Export
Authenticated users can export their tenant-scoped data as JSON before deletion:
GET /api/v1/users/me/data-export/
4 Contact
For manual deletion support, email privacy@inboxxit.com. We may request verification information before processing a deletion request.